The anti-trafficking toll-free number has been set up by the Department for Equal Opportunities in 2000 as part of action in favour of victims of trafficking provided for in art 18 of Legislative Decree 286/98. The toll-free number is anonymous and available 24 hours a day, 7 days a week, every day of the year. Anybody can turn to it: potential victims of trafficking or exploitation, but also private citizens, law enforcement agencies, representatives of public or private bodies and members of professional associations in job world who are aware of cases of exploitation and abuse and wish to report or have information on these issues. The Office of Humanitarian and Social Protection of the City of Venice manages the Central Station.
The operators are linguistic-cultural mediators. They cover all the required target languages (English, Spanish, Albanian, Romanian, Russian, Moldovan, Ukrainian, Nigerian, Chinese, Polish, Portuguese and Arabic) and thus empowering potential victims to express themselves in their mother tongue. This element is considered essential when considering the major factors that hinder the emersion of the victims. The fact that they do not speak Italian language hinder them from asking for help or have some information on how to get out from exploitation and to know their own rights..